If you’re hiring product designers, it’s never been tougher. Here are common mistakes that organizations make, and how you can address them before you even post a job description.Read More
Trying to get more out of workshops in your organization? Start by challenging the need for a formal workshop or sprint. You may be able to achieve outcomes in a variety of ways.Read More
Cultural compatibility with your clients should never be taken for granted. Here’s six ways you can strengthen designer-client relationships through your project work.Read More
Want a new job as an interaction designer? Take the time to self-search before you start your job search. Here are four questions that’ll help.Read More
Timeboxing is the use of short, structured sprints to achieve stated goals. Here’s how to get the most out of this technique in your daily work.Read More
The rarest gift is the ability to begin again, with clear expectations of where to aim.
Getting anything right the first time is hard, both in art and in business. As you complete any sort of project, it’s inevitable that along the way that you’ll discover what the work needs to be. The final product is rarely what you had intended. And as creators, we are often blind to the flaws woven through our work.Read More
Prototypes are useful for soliciting early customer feedback and iterating on your product design. You may need a prototype to fully understand an idea and communicate that idea to your stakeholders. Creating prototypes can help you create the right design and ensure that the design is right. Prototyping is a fundamental activity in the design thinking process, and it has even appeared in recent self-help books as a way to experiment with major life decisions.
But I disagree with the notion that “everything can be prototyped, and everything is a prototype.” If we start looking at everything in the world as a bunch of models and treat them as such, we are creating problems downstream for our teams and our products.Read More
One day, a monkey appeared in the tree outside the front door of my apartment building. He was on one of the upper branches, his body partially obscured by green leaves and pink flower buds. Only about a foot tall, he had dark brown fur and a wide toothful grin. He probably wouldn’t have been able to keep upright if it weren’t for the velcro on his hands and feet.Read More
Individual decisions end up becoming team decisions. Teams get misaligned when they don’t acknowledge this fact, and find ways to socialize individual decisions to see how they factor into a team’s work output. Often decisions happen within specific disciplines: Engineering decisions happen with engineers, design decisions with designers, and so forth.
The following ritual encourages cross-silo communication and reinforces open communication habits, and can prove valuable for any team struggling to incorporate individual decisions into their team’s work.Read More
It’s time to start that new project at work. You know, the project the CEO is talking about. The project that your future business is riding on. The project that you want to succeed, beyond everyone’s wildest dreams. The project that you’re responsible for leading.
What’s your first impulse? If you have a “big hairy audacious goal” (BHAG) to go after, then of course you have to start planning the big hairy audacious kickoff meeting (BHAKM).
You’ve been to one of these. The hand-picked team gets locked away in a big comfy room, preferably out of the office. The meeting starts with your boss’s boss’s boss explaining the extreme urgency of the project… for hours. By the end of the marathon day, everyone’s figured out what they need to get done—but deep inside, they’re freaking out because the finish line feels it’s a thousand kilometers away. They look around the room, at their new team members: Unknown quantities. No amount of craft kombucha or beer will wash away the anxiety.
You may need to facilitate one of these BHAKM’s for your team. In fact, your company’s culture may require it. But I’d like to ask that you try something a little different this time.Read More
Ah, January. It’s the New Year, and you’ve decided to work on your core design skills: Creating better ideas on your projects, improving your ability to frame problems, sketching like a pro. But by the time February rolls around, you’ve barely gotten started.
It doesn’t have to be this way. For the skills that you really want to improve in 2017 (and beyond), create a solo workshop practice, where you work regularly on your own to practice and master specific skills.Read More
We get asked a lot about problem solving. Not about business problems, per se, but people problems.
People seem to understand OKRs, Agile, and MVPs. Acronyms and abbreviations have specific and fixed definitions you can find on Google — and though you can get into long arguments about whether something is a tool or a process or a disruption at work, people are still, well, people. They change and then they don’t change. They’re heroic and then they’re petty. Confusing and clear, sometimes in the same meeting.
Yes, the pesky things are problems with people. No matter how sleek and refined our company needs to be, how much faster we have to get to market, or how many more hours we must be available night and day to meet the demands of customers, we’re still talking about people at work. They’re the one thing that hasn’t 100% changed about how business gets done.
So companies ask how to create better “cultures of collaboration.” Make teamwork a working norm. Rethink how cross-disciplinary talent can be best configured, how to optimize their working spaces for breakthrough innovation blah blah blah… Again, the same problem of applying jargony buzzwords to people and how they work together. Then upper management wonders why they weren’t very successful in making things better.
Words are powerful. So powerful that most of the problems we encounter are failures of vocabulary. We assume that everyone uses the same words and that they mean the same things to everyone. JIRA means JIRA, right? We see it and recognize it. But, think about the word supportive. How do you see that word in how your team works? How do your coworkers see it in your work? Have you ever sat around with your team and talked about that?Read More
Product. That’s the single most abused word in Product Design.
Products are things that are manufactured for sale, and must be purchasable. The buyer will likely have access to it after they’ve paid for it.
It’s that simple, and that complicated for today’s designers. The word Product has become a giant container for the following things: Physical products, Internet-connected things, consumable packaged goods, software applications, digital services and platforms, real-world services and experiences, and anything else that can be made and sold which won’t fit into the previous categories.
Applying design to a broader range of things we use in the world — that’s often good for both customers and businesses. However, that’s not so good for those who have decided on a whim to update their title on LinkedIn to read Product Designer. It’s also not so good for hiring managers who want their new job titles to have Product in it. We are seeing this play out in weird job titles and job descriptions, probably written by people who don’t realize they’re compounding the issue.Read More
Designers may be well suited to facilitate the necessary problem-solving work with teams, but we aren’t the only people capable of doing it. Designers don’t “own” problem solving.Read More
Light knifed across the stark grey ceiling. Pain curled in my gut. Sweaty salty upper lip. Knees pulled to my chest. Slitted curtain. Slipping into and out of lucid dreams: Late summer bright suits and sundresses. Grass blades tickling my back. Fighting for a share of blanket on the hilltop. Birds formed a wheel overhead. When I shut my eyes, my body shook itself awake.Read More
As I read through his resume, the designer stared at me expectantly. He had a wealth of great design projects under his belt. He had been seeking out personal projects to build out his portfolio. He had internships with sterling businesses and studios.
But there was one thing that leapt out at me from the list of core skills he’d listed at the top of his resume: strategy. Not brand strategy, content strategy, interactive strategy, media strategy or the M.B.A.-land of business strategy. Just plain ’ol strategy.
This has been happening more and more frequently, and for good reason. In the process of providing strong service to our clients, we increase the likelihood of becoming a strategic partner. We finally have a seat at the table when the client is talking strategy—and we can offer a range of strategic services that verge outside what may be considered a designer’s core area of expertise. This is a good thing. With the ongoing expansion of design’s role in business, today’s designers are helping to solve problems that transcend mere decoration and instead impact the core functions of a client’s business.
But in our haste to be strategic partners, I’ve discovered that many designers don’t fully grasp how strategic services fit into their client offerings. And when I ask designers out of sheer curiosity how they’re functioning as strategists—what experiences they directly bring to bear on being strategists rather than having a strategic orientation—they can’t easily answer the question.Read More
Culture is everything people in a design business do that supports the process of making work happen. Culture can create joy for designers, while improvements in process can facilitate profit. A common misperception is that culture emerges organically based on the decisions of a business owner or CEO. But a design studio’s culture is not created solely by those at the top. For a design-led business, culture is generated from ongoing contributions and discoveries from both studio owners and employees.
In researching my book on how design businesses can be more successful, I began to see important building blocks that were present in the most successful studios. These building blocks are divided into two groups: hard building blocks and soft building blocks. Hard building blocks are realized through a budget, meaning that you can allocate money and time for them as part of business overhead. The soft building blocks can be created through the decisions employees make over the course of their daily work, life and play (with less material investment by the owners).
A healthy studio culture draws equally from both types of building blocks. They provide emotional and material stability to employees in the face of ongoing work challenges, and often clients, family and the general public perceive them as ingredients of the company’s brand. These building blocks are equally present within design firms and in-house design teams—though for the latter, the composition of some building blocks may be heavily influenced by the company's overall behavior and needs.
Let’s take a deep dive into these building blocks, with important questions to ask yourself (and your team) in order to create a strong studio culture.Read More
Four years ago, I was having a conversation with the head of client services at a large marketing studio, and somehow we ambled onto the topic of Buddhism. I mentioned that I'd been thinking about the similarities between Buddhism and design, and he said: "Well, then clients definitely make us suffer too."
We both chuckled at the joke, but there was a hint of wisdom lurking in the laughter.
We don't need clients to cause us to suffer. We do a fine job of causing suffering in our work without them.Read More
Sitting on the cabin's deck was like having a front-row seat at a dragstrip. The birds would park themselves on the perches of a bird feeder, seesawing back and forth to take little sips of sugar water. Then, with a snap, their bodies would shift from sitting to hovering and zip into the treeline.Read More
The water glass tumbled to the floor and shattered. Glittering fragments, both small and large, covered almost every inch of the bathroom floor.
A minute passed. Still in shock, I surveyed the tiled landscape from my maroon bathmat island.Read More